Suggestions

We strive to provide the very best possible service to all of our patients, and always welcome your views or suggestions for any improvements.

If you do have a suggestion, please speak with a member of our reception team, or write to us via email / post or telephone.

Whilst we always aim to deliver the very best service to all patients, we realise that there may be occasions when our service to you falls short of our customary standard. If you do have a complaint or concern about the service you have received from the doctors or any of the staff working at Hawthorn Medical Centre, please do let us know.

We hope that most problems can be sorted out quickly and satisfactorily, preferably at the time and with the person concerned. However, if your problem cannot be resolved on the spot we will endeavour to address it on your behalf as quickly as possible, ideally within a matter of days from when you have informed us.

Complaints should be addressed to our Practice Manager Paul Stephens, or to your doctor. Alternatively, you may prefer to ask for an appointment with Paul Stephens to discuss your concerns face to face.  Find out more about our official complaints protocol.